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Communicating in Groups, Group Leadership, and Problem Solving
Communicating in Groups
Group communication refers to the exchange of messages between group members. The
information may be verbal or non-verbal and play a significant role in determining the goals,
maintaining the group identity, encouraging participation, and doing the things that keep the
group functional. To be effective in group communication, an individual should learn to
recognize the group’s unique situation, assess the needed skills, and appropriately apply the skills
and procedures (Keyton 107). Skills required for effective group communication include: being a
good listener, taking note of non-verbal signals within you and others, controlling one’s emotions
and stress, and working to understand and appreciate others.
Communication in groups takes place in various means, including formal meetings,
informal gatherings, emails, conference calls, paper-based memos, and group direct message
chats (Keyton 159). Group members must know which channel to use fo…
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