SOLUTION: PU Global Business Communication Overcoming the Liability of Foreignness Discussion

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Ethical and Cultural Dilemmas
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Ethical dilemmas are paradoxes that in the process of decision making
The paradoxes considered for ethical dilemmas are not acceptable
Ethical dilemmas have an impact on leadership of global organizations
Cultural dilemmas on the other hand are situations where cultural values may be in
• Cultural dilemmas normally have no right or wrong answer hence increased issues in
an organization
• It is important for global leaders to consider handling the dilemmas to ensure
productivity (Ofori, 2009).

Ethical and cultural dilemmas

Ethical and cultural dilemmas can be illustrated by considering different examples
There are a variety of ethical and cultural dilemmas that are present in global organizations
An example of ethical dilemma is taking credit for another person’s work

Offering clients worse products to ensure profitability also comprises of an ethical dilemma
Utilizing knowledge for own gain is also an example of an ethical dilemma
An example of a cultural dilemma is attack of an individual’s culture or religion
Another example is the gender related conflicts among people in an organization
Being unaware of the behavior that is considered right or wrong also comprises of a cultural
dilemma (Brett & Kopelman, 2004).

Ethical and Cultural dilemmas in global
• Global companies are often confronted by dilemmas in ethics and culture
• The dilemmas create issues related to the management of the organization
• The arising issues are as a result of the derivation of the right or wrong from

different cultures
• Some ethical issues are culturally related and affect the decision making process in
• In a global environment, a basis for handling the dilemmas is at times set out
• For effective handling of the issues, a global leaders have to be competent in
his/her leadership (Ofori, 2009).

Effects of ethical and Cultural dilemmas
• Ethical and cultural dilemmas affect the normal functioning of global companies by
preventing integration

• Integration is important in coordination of activities hence the need to ensure it is
perpetuated (Thoms, 2008).

• The dilemmas also result in the creation of conflicts among the employees
• The conflicts created arise due to the lack of a common ground when it comes to different

• Change initiatives are affected by the ethical and cultural dilemmas in global organizations
• The productivity of employees is also affected by ethical and cultural dilemmas.

Handling Ethical Dilemmas
• Ethical and cultural dilemmas can be handled by providing practical and working
solutions (Kaptein, 2008).

• One method of handling the dilemmas is refuting the dilemma
• Refuting the dilemmas involves analysis of the dilemma and logically refuting it
(Brett & Kopelman, 2004).

• Another method is by the use of value theory approach where an alternative is

• The third method is finding other alternatives to solve the dilemmas

Handling Cultural Dilemmas
• Cultural dilemmas can be handled by the promotion of a working corporate culture
• Another method is the use of mergers and acquisition
• Cultural change at the organization can also play an important part in handling
cultural dilemmas (Kaptein, 2008).

• Innovation is also an effective method of handling cultural dilemmas
• Another method is globalization where different aspects of the organization are
changed (Thoms, 2008).

Role of a leader
• A leader plays an important role in handling ethical and cultural dilemmas
• A leader in a global company has the role of defining and aligning organization values (Brett
& Kopelman, 2004).

• A global leaders has the responsibility of …

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